FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to the GISSAH Perfume Help Center. Below are some of the most commonly asked questions from our customers.

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🛍️ 1. What products do you offer?

We offer a curated collection of premium perfumes for men, women, and unisex use. Each fragrance is carefully selected for its quality, uniqueness, and elegance.

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🚚 2. How long does shipping take?

We offer standard UK shipping which takes 3 to 5 business days. You'll receive tracking information as soon as your order is dispatched.

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📦 3. Do you ship internationally?

At this time, we only ship within the United Kingdom. Stay tuned — international shipping will be available soon!

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🔄 4. Can I return a product?

Yes, we accept returns within 14 days of receiving your order, provided the item is unused, unopened, and in original packaging. Email us at gissahuk@gmail.com to start a return.

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💳 5. What payment methods do you accept?

We accept major debit and credit cards, as well as other secure payment options available at checkout.

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🧾 6. How do I track my order?

After your order is shipped, you'll receive a confirmation email with a tracking number. Use this to track your parcel in real-time.

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🧴 7. Are your perfumes authentic?

Absolutely! All of our perfumes are 100% authentic and sourced from trusted manufacturers and suppliers.

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📧 8. How can I contact customer service?

You can reach us anytime at:
📧 gissahuk@gmail.com
We aim to respond within 24–48 hours (Monday–Friday).